Technical Support Representative

Compensation

: $48,100.00 - $71,330.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Are You Looking for What-s Next in Your Career? New Job New Beginning New You Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. What Your Virtual Work Environment Looks Like A private workspace with locked door in your permanent residence Quite environment free of background noise and interruptions A secure workspace free from cell phones/video devices Arrangements for dependent care and other obligations What You-ll Love About Us Paid training at $13.50 Increase of $1.00 after 90 days Advisor earning potential up to $17/hour More family, less traffic 99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training What You-ll Do Every Day You-ll interact with customers troubleshooting and resolving technology inquiries and challenges like these: Resolving username and password difficulties Troubleshooting email issues Navigating customers through various apps Data sharing & synchronization troubleshooting Verifying proper hardware and software configuration and set up Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more

Job Requirements:
What We-ll Love About You Exemplary attendance and punctuality Eagerness to work a 2nd shift, full-time schedule 38+ hour/week You want a long-term career with growth Openness to feedback and willingness to improve Speedy responses and ability to multitask Familiarity with iOS and/or MacOS, or comparable technology Ability to go with the flow Great communication skills You-re at your best when it matters most What You-ll Need High School Diploma or GED 18 years or older Minimum 6 months of customer service experience Legal authorization to work in the US High speed internet service
Associated topics: desktop, help, information technology analyst, network, pc, support specialist, technical, technician, technician iii, technician iv * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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